| Skip to content | Skip to menu |
01689 823636.
"My teeth have never felt so good ..."
Tel: 01689 823636.

Young woman smiling

patient voices

If you have recently had treatment at our Practice, please can you take a moment to give us some feedback about your experience?

Here are some of the comments we have received from our patients:

I saw Chris Prange on 9 June for a repair to a broken tooth and large filling. The treatment given was brilliant, and I am now completely free of pain and discomfort. He could not have been more caring, explaining everything as he went along. Highest quality treatment ... An outstanding Dental Practice I fully recommend to anyone.  

MA (June 2017).

Excellent service, very professional, informative and friendly care. Would be happy to be treated again.  

RE (March 2017).

Each time I visit I am made welcome and any questions I have are always answered.  

RS (March 2017).

The staff are really friendly. Mrs Williams is knowledgeable and has a 'light touch' so you hardly know she is treating your teeth. She has done wonders for my confidence in looking after my oral health since I came to the practice.  

PW (March 2017).

I have been coming to this dental practice for many years. The staff are all friendly and caring and the treatment is excellent. Nothing is too much trouble.  

SG (March 2017).

For my appointment I was seen on time, which I like. Greeted by Mrs Williams and Ann with a big smile and asking how I am keeping which makes you feel very welcome. They always ask after my American family which makes me feel they care bout their patients. Mrs Williams checked my teeth and told me that I might need some small treatment done in the near future but I felt that they are not looking for unnecessary work to be done like other practices. Also given advice about my toothbrush head. All in all extremely happy with service.  

CO (February 2017).

I was treated very well this morning. It is a very friendly practice. Mrs Williams puts one at ease and everyone is very nice.  

AB (February 2017).

Thank-you for your professional care but also your enthusiasm and determination to ensure that I receive the best treatment possible. Over the many years I have been with you I have been impressed with your care for the whole family’s dental health. We are all grateful for the excellent health of our teeth!  

LR (February 2017).

Pleasant and friendly service  

MP (February 2017).

As usual a very positive experience. Highly professional and yet none of the horrors Ive suffered with previous practices, alwaysa lovely atmosphere.  

MrP (February 2017).

I am always impressed by the way I am looked after. Everyone is very helpful in getting me an appointment - even at very short notice.  

MB (February 2017).

The practice is very professional, friendly and I would highly recommend it.  

JB (February 2017).

Chris Prange and Heather Lavell were very welcoming and did a great job at making me feel comfortable.  

MB (February 2017).

James Dodd, my dentist inspires rare confidence: I had cracked my tooth almost to the gum, and needed root canal treatment and a cap. I think any other dentist would have just moved the tooth, but James Dodd took time and care to ensure I kept it. He is also aware of my fear of needles, but is so calm and professional that he made the whole process as comfortable as possible. I am on Denplan and would recommend a plan for anyone on a salary as a good way to budget. I drive 23 miles to get to this clinic because I have had a real fear of dentists in the past, and now I have found a professional clinic that takes the time and care to help me protect my teeth, not just to deal with issues as they arrive. The reception staff are friendly and professional, the hygienists are irreplaceable and James Dodd, my dentist inspires rare confidence  

SC (October 2016).

As you know, a dreadful childhood experience with a dentist combined with weak, hyper-sensitive teeth, left me with a life-long phobia of anything dental. I felt that you should know how much I appreciate everything you all do to help me at H Williams and Associates. I have just returned home from a hygienist appointment with Tania, and I have to say it was the best experience I have ever had with a hygienist in my 50 years of struggle! She does not patronise, is so gentle and kind, and it makes my next visit so much less stressful because I have no fear of her. My dentist Chris has been my saviour (well my teeth's saviour anyway) because, for someone like me to have as much treatment as I have needed and to get me in the chair to have it is no mean feat. I just wanted to say thank you to you for your friendly approach and to my team for their patience and for helping me keep my teeth!!!!  

KL (September 2016).

Years ago I was very scared of attending the dentist,but since joining you in Petts Wood over 15 years ago, I am quite at ease and content to go. I find the dentist and hygienist absolutely fantastic  

RG (August 2016).

Both of my girls loved the result of your orthodontist that did their teeth. Louise got married Saturday and it makes such a difference in the photos having nice teeth. Boosts your confidence nice teeth too. Well worth it.  

PG (August 2016).

I have been a patient with this practice now for a number of years and cannot praise the them more highly. Chris Prange is a brilliant dentist and is so good at putting you at ease. If you were ever nervous about visiting a dentist then you can be sure Chris will make you feel very relaxed and take away any fears you may have. I also regularly see Christelle Snyman, the hygienist and again she is so friendly and very thorough with her treatment. The whole team are welcoming and it makes every visit more like a family catch up! Would thoroughly recommend their services to anyone.  

 (July 2016).

James was really kind and caring and didn't rush me. He took his time and helped me to relax. He didn't criticise me in any way or make me feel small.  

 (July 2016).

Chris Prange a lovely caring dentist. He went out of his way to repair a part of my tooth while I was there having other work done. Highly recommended, very friendly and talks through everything with you.  

CH (May 2016).

I have been a patient at this dental surgery for over 28 years and all staff have always been very welcome, friendly and understanding and explain my treatment thoroughly.  

MS (March 2016).

Attended today for crown preparation and was made totally comfortable and confident with everything that was done.  

JM (March 2016).

I’m very happy with the explanation about the dental treatment and the care given by Chris Prange.  

CJ (February 2016).

Very pleased with professionalism of Chris Prange. Made me feel very at ease and positive about my future treatment regarding maintaining and improving my teeth and gums. I have no hesitation in recommending him to friends and family.  

AS (February 2016).

Have been using this dental practice for many years. Wouldn’t ever consider going anywhere else as I fully trust Sarah who makes me feel relaxed and calm and I can have a bit of a laugh with. Was sad when Maggie (hygienist) left but now am more than happy with Chris Hammond who does a splendid job. All staff friendly and helpful.  

DW (February 2016).

The best dentist I’ve ever had. All my dental phobias have been overcome at this practice!  

GG (February 2016).

Christopher Hammond is such a nice hygienist, so kind and caring and so gentle.  

LC (February 2016).

I have been coming to this dentists for a few years now. I have always been terrified of going to the dentist but Sarah is brilliant at making you feel at ease. Plus the tip of using tepes has almost eradicated any dental problems I have. Would thoroughly recommend (both the dentist & the tepes!) Thanks again.  

AD (January 2016).

Going to sleep in the chair during root canal treatment speaks for itself! James is a wonderful dentist who has extracted, rebuilt and bridged all my dental conundrums. I now smile with confidence!  

AG (January 2016).

Exceeded my expectations, really thrilled with how my teeth looked after seeing Sarah Ide for my cosmetic work. I can’t wait to book again for the next one.  

Mrs B (December 2015).

I have been very pleased with the dental care received from Chris Hammond over the last few weeks.  

HP  (December 2015).

As always, excellent care.  

DP (December 2015).

Everybody very friendly and dentists, in my experience, excellent.  

AG  (October 2015).

New website booking system is good. Suggest that it be extended to allow patients to see the balance on their account together with a facility to make online payment of outstanding invoices.  

MB  (October 2015).

My dentures are so comfortable, they are like my own teeth so I forget that I have them in. Thank you.  

JB  (September 2015).

My son is a bit scared of the dentist and I just wanted to say thank you for his wonderful experience yesterday. He commented on the gentle way in which Chris gave advice and information, rather than lecturing him (as children can often feel they are being ‘told off’) - please pass on our thanks to him for being a lovely, kind, nice man. You and your colleagues were really friendly and relaxing. Thank you.  

JC  (June 2015).

Having been a patient at Mrs. Williams Dental Surgery for many years I am more than happy to recommend this excellent practice and support team. I recently had the need for two implants under the care of Mr. Mark Ide, in whose hands the whole process was expertly, smoothly and efficiently carried out to my complete satisfaction. Also recommendations taken onboard from the hygienist regarding mouth and gum hygiene have proved essential to the health of my teeth for which I am most grateful. On arrival at reception one always receives a friendly greeting which helps to put you at ease.  

SW  (June 2015).

Chris is the best dentist ever - If I had seen him as a child I would not have been such a nervous patient.  

BC  (April 2015).

Please pass on my congratulations and good wishes to Sarah and Mark for a remarkable achievement in their recognition of excellence at the Aesthetic Dentistry awards 2015. Aren't we lucky to have them working in Petts Wood!  

Alison  (March 2015).

I wanted to let you know that I was very pleased with my recent hygienist visit with Tania. The visit was very thorough but painless and she explained everything to me as she was going along. I will happily come back to see her again in six months time.  

John  (March 2015).

I can’t thank Chris enough for firstly fitting me in at such short notice when I called in a panic to say that my tooth had broken.The initial work for the temporary crown went well and I really felt no pain during or afterwards and I almost forgot I had had it done. As for the real thing - I was shocked at how quick it was fitted and with no anaesthetic being necessary, it was wonderful to go home without a numb mouth and even better to have no pain. I really didn't think three weeks ago I would be sitting here saying this. Please do pass on my thanks to Chris and his two assistants who too reassured and looked after me too on those two occasions.  

SB  (February 2015).

My husband and I feel very blessed to have had such excellent and considerate dental care for the past ten years or more. Chris and Maggie are very professional and very kind.  

JC  (January 2015).

I always arrive for an appointment relaxed and confident that my teeth and gums will be treated to the highest and painless standard of care. I was slightly apprehensive recently when I had an implant. I needn’t have worried. Mark explained everything, step by step, and there was no pain or discomfort either during the procedure or afterwards. I would recommend it. Thank you Mark.  

SC  (November 2014).

Everyone at the Surgery is always very welcoming and helpful. Chris explains everything very clearly and always gives you time to ask questions. Ever since I started going to the surgery I have felt that I am in the hands of excellent professionals and my teeth have been well looked after.  

LK  (October 2014).

Perfectly happy. Loved the whole experience. Everyone was very helpful and charming. Particularly liked the glass pictures. Now of course I want bright white dulux teeth, so look forward to receiving my trays.  

Moira  (September 2014).

My daughter has had treatment with Chris and Emma and I have been very impressed with their patience and kindness towards her. She was very nervous and at first wouldn't let anyone do anything, but with the help of Chris and Emma, she has completed her treatment and now has a healthy mouth. She is no longer worried about coming to see the dentist.  

Mrs K  (June 2014).

I was very impressed with the treatment I received last week after some severe pain in my lower mouth/jaw. The examination care and recommended treatment from Chris Prange was really helpful. They are an amazing dental practice!  

ML  (June 2014).

I've been a patient here for many years. Always receive excellent treatment and advice.  

JE  (June 2014).

Lovely, gentle, caring, technically brilliant, professional people. Very sorry to leave, on relocation.  

DA  (June 2014).

Implants: I would highly recommend the procedure, it was easier than having a filling, very little discomfort, did not need to take any painkillers.  

AD  (June 2014).

I am an extremely nervous patient and so, after nearly six years without seeing a dentist, I realised I needed to go as I was getting toothache.

I spent a long time on the internet researching which would be the right dental practice for me. I came across H WIlliams and Associates and on looking through all the profiles decided I wanted to see James Dodd as he had included a comment about being a terrible patient himself.

I am so glad I did. James was excellent and my check-up was fine. I needed a filling and James fitted me in the next day which gave me little time to get really nervous. I was in a state when I arrived and extremely anxious, but James and his nurse managed to calm me down without making me feel like an idiot for being so worked up. James talked me through everything he was doing, helped me to breath slowly - which was the turning point - and in the end I realised that all the fears I had imagined had not come to fruition.

I am not saying I will walk into the surgery singing and dancing in the future but I don't think I will be so worried again.

So thank-you to everyone, including the receptionists who were kind and understanding, for reducing my fears. Being on Denplan means I will come every six months which will hopefully mean less nerves and less treatment. Thank-you so much

HL  (April 2014).

Christelle has made a real difference to my confidence. From the start of my treatment she has been positive and encouraging whilst at the same time tackling my teeth and gums! I don't remember being in pain during my visits and Christelle has always explained what she is going to do and why.

She has ensured that I have always been able to keep up my hygiene routines at home through her advice and guidance. I am very happy to have Christelle as my hygienist.

I can thoroughly recommend her without reservation

 (February 2014).

My husband and I feel very blessed to have had such excellent and considerate dental care for the past ten years or more. Chris and Maggie are very professional and very kind

JC  (January 2014).

Friendly and efficient service from both the dentists and administrative staff and care is taken to maintain the long term health of your teeth

JB  (December 2013).

Having had the Zoom whitening treatment, I love the way that my teeth look so white and healthy and I take every opportunity to smile now

AR  (December 2013).

I am a very nervous patient. I have been to many different dentists and walked out of them too! Here they are all friendly, I even had dental implants and would advise anyone to have them done here. Brilliant service and staff. 

JH  (October 2013).

I have been a patient of Sarah’s for several years. I have always had excellent service - she is a lovely person, explains in detail what she is doing, answers questions etc. The denture she made has been perfect from the start. In fact the whole practice [patient since 1980] is first class. 

J  (October 2013).

I'm not a fan of black fillings and had a mouthful which had built up over the years since childhood so decided to have them all replaced with white ones.

My dentist Chris did a carefully planned programme over a few visits to take out all the old ones and replace with new composite fillings. Some of the old ones were very big and dated back many years and a lot of dentists would not have wanted to touch them being so close to the root but Chris is a skilled technician and did an excellent job.

The work went very well and I'm now amalgam free so a big thank you. 

JR  (August 2013).

After 20 odd years at the same dental practice, I decided it was time for a change – I wish I had made this decision earlier! If you are looking for caring, professional and friendly staff – look no further than H Williams & Associates. 

ES  (June 2013).

Just wanted to let you know how thrilled I am with the results of the 'At Home Zoom Whitening'. So easy to use and the results are great. Many thanks to Chris Prange for suggesting this. 

FJ  (June 2013).

My 11 year old needed a baby tooth removing and Chris was very professional and caring towards my son, many thanks. 

P  (June 2013).

I have been very well treated by excellent staff from the moment I arrived until I left. I feel happy to return in 6 months time. Many thanks. 

SM  (June 2013).

This dental practice is a major reason for living in Petts Wood. Everyone here is committed to offering a professional and happy experience. In particular Chris, Natalie and Christelle are the very best. 

EM  (June 2013).

I have been very well treated by excellent staff from the moment I arrived until I left. I feel happy to return in 6 months time. Many thanks. 

SM  (June 2013).

This dental practice is a major reason for living in Petts Wood. Everyone here is committed to offering a professional and happy experience. In particular Chris, Natalie and Christelle are the very best. 

EM  (June 2013).

On an evening out with colleagues from TV someone commented on what lovely teeth I have. It's the first time anyone has ever commented on my teeth, ever! 

JH  (June 2013).

Hi Christelle, just thought I'd let you know the Botox has worked really well, already am very pleased with result especially forehead which has worked and looks much better. Thank you. See you soon. 

JG  (May 2013).

At first I was sceptical about Botox Treatment, I have been so happy with the results of trustworthy Christelle. The surgery is super friendly and welcoming. Definitely recommend. 

JM  (May 2013).

I thought the surgery was really friendly. My Botox treatment was quick and easy. I could fit it in during my lunch hour. Really pleased with the results. 

LB  (May 2013).

At every stage the work carried out and the care which I received were first class. I had gone into the initial procedure with a deal of concern but the whole thing went as Chris and his colleague Mark at Stradbrook had explained.

It is an expensive process but I can assure anyone that it is well worth it. I now have my smile back and teeth to be proud of.

Thanks Chris for your help and support. 

DS  (March 2013).

Really pleased with my Botox treatment, no bruising and makes me feel good. 

DP  (March 2013).

My gums are greatly improved and healthy, credit should go to Christelle. I used to dread going to the hygienist but now I don’t, she helps me to do a better job of looking after my gums. 

SC  (February 2013).

My teeth have never felt so good since I've been seeing the hygienist, Christelle. 

BP (October 2012).

Skilled repairs to three of my teeth mark Chris Prange as the finest dentist I have ever had. Even injections are a breeze with Chris Prange's skill. We may [move away] but will return to Petts Wood for dentistry. 

Mr L (August 2012).

Very pleased with speed and efficiency of my appointment. My filling felt totally natural straight away. 

L H (August 2012).

Can I thank you for a most efficient and painless extraction, I didn't feel a thing! 

Mrs G (July 2012).

Excellent [treatment] with concern for patient’s comfort. Chris Prange gives continuous explanation of treatment ..... gives a feeling of confidence and expertise. 

Mrs T (February 2012).

I have been a patient with H Williams and associates for several years now.

Having had a problematic tooth for quite some time it was decided it may be best to have the tooth removed. So rather than going for the option of a bridge I took the decision to have an implant.

From start to finish the whole procedure was clearly explained and discussed with me every step of the way. Mark, Sarah and their staff were all totally professional, reassuring and meticulous in their work.

To my surprise the treatment was totally painless and any hesitation's soon disappeared. I must say I am very pleased with the final result and you would never know that my tooth is an implant. I would not hesitate in recommending an implant ..... 

Jackie H (December 2011).

I wish that I had known Maggie and had her dental skills when I was 40 years younger and I'm sure my teeth would be better than they are today. 

Grateful patient (October 2011).

My crowns feel like normal teeth, you would think that they are my real teeth. 

Renee B (August 2011).

Just a little note to say thank you, to you and your nurse, for all the care and attention I received whilst having my implant placed over the last 6 months, it has been very much appreciated. 

Esmee D (June 2011).

Just writing to say how delighted I am with my new white fillings and what a difference they have made to the appearance of my teeth. How right you was when you told me at a previous appointment that I would be pleased with them, because I certainly am.

Thank you for your time and expertise in doing such a great job. 

Maureen E  (April 2011).

Following our daughter's accident where she lost her two top front teeth, we just wanted to say thank you for seeing our daughter at such short notice and for James’s reassuring and kind words.

We have been very impressed with the service and expertise and we are very glad that our entire family are with your surgery.

Annie F  (April 2011).

I’ve never known such a gentle dentist 

Joyce B.

I have been a patient at Mrs Williams practice for many years now and have nothing but praise for the high quality care I and my family have received.

Having suffered with a dental phobia as a child and teenager I was recommended Mrs. Williams surgery by a friend and have now overcome my fear. From the moment you enter the reception the staff are friendly and professional which puts you at ease.

During treatments everyone has been patient and understanding and I have come to believe the exceptional service I receive is standard for the practice.

I would highly recommend the practice to anyone. 

Fiona M.

I have found Mrs Williams’s dental surgery very friendly and helpful. Mrs Williams is an excellent dentist who is very kind, gentle and caring. She almost makes it a pleasure to visit the dentist which is a very hard thing to achieve bearing in mind most people are very frightened of a visit to the dentist. The nurses are also wonderful and very caring. It makes the whole experience more bearable. 

Diane O.

I am so pleased with the filling that you did most recently for me - it is the best filling in my mouth. 

Marion P.

After not going to the dentist for a few years, the time came when I really had to go. I have had a life long phobia about needles, so when I was told treatment was needed I was concerned. I was pleasantly surprised by the way I was treated. At each point during my treatment it was patiently explained to me what would be happening and I was given all the time I needed to compose myself. The patience, understanding and quality of work received, I believe, was second to none and would not hesitate to recommend Dr Dodd to any of my friends or family. 

Richard W.

From the personal and friendly greeting the moment I arrive at the door to the most professional service delivered in a very personal manner. It is like having my own personal dentist. 

Elsie W.

James has been my family’s dentist for many years and has always provided a professional and caring service. For routine check-ups he is cheerful and relaxed, putting us all at ease. On the few occasions when I have needed emergency treatment, James has arranged quick appointments and proved himself highly skilled at the more advanced and complicated aspects of dentistry, completing my dental work with extreme care and complete success. I can highly recommend him. 

Jacqueline G.

Chris provides a first class commentary on the work in progress throughout.  The least painful dental experience in my life.  The staff generally are thoughtful, polite, and pleasant and calms the nerves. Although an hours drive away, I would not go to ay other practice. 

Geoffrey H.

I am really pleased with my veneers. I have already received numerous compliments. I realise that this is down to Chris’s skills and meticulous attention to detail. He spent ages over the final touches, making sure everything was just right. I really appreciate the care that he took.  I must also mention his nurse, who assisted him so ably and made sure that I was relaxed and comfortable throughout. I feel that I received excellent treatment and congratulate you on having such competent and caring staff. 

Sherry S.